Broadband FAQ

Airtel Wireless Broadband Chennai

Airtel Broadband Connection – FAQ

Q: I want to book a new Airtel broadband connection in chennai, what should I do?
A: Please send SMS your full address to 9840022123 (Or) Call 9840022123 & give your address, we will check the feasibility. If the feasibility is there, we can provide Airtel broadband connection to you. We will send an executive to fill-up the application form at your convenient time & location.

Q: I am looking for a wireless broadband connection, is it available with airtel?
A: Yes, wireless broadband is available. All the plans & procedures are same for getting both wired & wireless broadband connection.

Q: What is the maximum speed available with Airtel?
A: Airtel provides broadband connection in 2Mbps, 16Mbps, 40Mbps & 100Mbps speed range in Chennai. However feasibility should be checked before selecting the speed.

Q: What is the technology Airtel uses for broadband connectivity in Chennai?
A: Airtel uses ADSL 2+, V-Fiber & Fiber Optic solutions to provide high speed connections in Chennai. With the ADSL 2+ connectivity we provide maximum of 16Mbps speed, V-Fiber supports the maximum of 40Mbps speed and Fiber optic connectivity gives maximum of 100Mbps speed. However feasibility check should be done to know what kind of connectivity is available at your location.

Q: How much is the lowest unlimited plan available in Airtel?
A: Airtel offers 2Mbps unlimited broadband plan from Rs.999/pm onwards. Please choose any of our low cost and affordable tariff that best match with your uses and budget.

Q: I’m looking for a broadband plan without any Fair Usage Policy Limit, is it available with Airtel?
A: No, all the Airtel broadband plans are having fair usage policy limit. Please refer to our plans section before choosing the plan which is suitable for your usage and budget.

Q: How much should I pay initially to get airtel broadband connection?
A: You need to pay installation charge of Rs.500 only (either by cash or cheque).

Q: How much is the broadband modem cost?
A: Airtel is now offering Free Wifi Modem for all the new broadband connections in Chennai.

Q: I have my own broadband modem, could i use it for airtel broadband?
A: If it is a Airtel recommended modem, we can configure Airtel broadband connection on that modem. However Airtel is providing Free wireless modem for all the new customers.

Q: Do i even have to shop a telephone instrument from airtel?
A: If you are already having any telephone instrument, then you may use that. Airtel supplies three types of telephone instruments costs from Rs.399 to Rs.1799. If you don’t want to use the telephone line, then no need to buy, however the provision would be there to use the telephone line. You may connect any other instrument at anytime to use your landline telephone.

Q: Is there any rental for the landline connection?
A: No. there is no separate monthly rental for the landline connection.

Q: Is there any free outgoing calls on my landline connection?
A: It depends upon the broadband plan which you choose.

Q: What are the documents should I have to submit to get a new broadband connection?
A: 1. Address Proof (Ex.: Driving License, Family Card, Voter ID, Passport, Electricity Bill, Bank Statement, Credit Card Statement, Rental Agreement & Etc.)
2. ID Proof ( Ex.: Driving License, Pan Card, Passport, Voter ID & Etc.)
3. One Passport size photograph.

Q: How long will it take to get a new airtel broadband connection?
A: The connection will be done within 7 working days from the date of booking broadband connection.

Q: Do I have to pay anything for wiring?
A: No, it is absolutely free.

Q: Could you send the someone to collect the application form & documents?
A: Absolutely. Please call on us at 9840022123 & fix up an appointment. Its very easy.


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